Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MEM21023A Mapping and Delivery Guide
Plan, set up and operate horological workshop or service centre

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MEM21023A - Plan, set up and operate horological workshop or service centre
Description This unit of competency covers planning, equipping and implementing a functional horological workshop or service centre to industry standards. This unit also covers basic administration procedures of a watch and clock service centre (e.g. quotations, security of goods held in trust, spare parts and repair administration procedures).
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency applies to all those working in the horological service and repair industry (e.g. self-employed trade workers and workshop managers of large service centres). Applications may also be found in watch service centres and jewellery stores offering watch service and repair.This unit has been developed for watch and clock service and repair apprenticeship or post trade training and the recognition of trade-level skills in watch and clock servicing and repair. Band: BUnit weight: 4 points
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan workshop layout
  • Prepare sketches of workshop layout
  • Plan work zones
  • Source suppliers of fixtures and furnishings
       
Element: Source and purchase tools and equipment
  • Establish a budget
  • Determine major plant equipment for after sales service
  • Establish an adequate supply of tools for each workbench
  • Source suppliers of tools and equipment
  • Establish costs and initiate purchase
       
Element: Set up workshop or service centre
  • Purchase and set up furnishings and fittings
  • Install major plant bench tools and machinery
  • Implement ventilation, extraction and climate control systems
  • Establish repair administration systems
  • Establish spare parts systems and controls
  • Implement control and security measures for repair process
       
Element: Prepare quotations and orders
  • Calculate profitability
  • Establish hourly rate
  • Correctly establish service and repair requirements
  • Determine availability and cost of spare parts
  • Provide customer with estimate
  • Prepare spare parts and other orders
       
Element: Monitor workshop operations
  • Establish maintenance procedures for premises, major plant, equipment and tools
  • Review systems for efficiency and effectiveness
  • Implement improvements to operations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to plan and set up a horological workshop or service centre to industry standards, and monitor and review operations for efficiency and effectiveness in accordance with safety and other regulations and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently:

plan horological service centre layout

source and set up equipment

set up repair systems and procedures

monitor and review operations

prepare quotes, estimates and orders.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is not only able to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

planning and organising

selecting and implementing appropriate repair systems

preparing quotes and estimates

preparing orders

controlling stocks of spare parts

sketching

accessing information

preparing procedures

monitoring and reviewing procedures and systems

Required knowledge

Required knowledge includes:

horological workshop and service centre layouts, zoning of areas and other considerations

occupational health and safety (OHS) issues for watch and clock trade

handling and storage/disposal of solvents and other chemicals

job control systems and methods of monitoring work flow

horological tools and equipment/suppliers

ergonomics, ventilation, dust control, lighting and climate control requirements for horological industry

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workshop layout

Workshop layout may include:

orientation for adequate natural/artificial light

ventilation control

humidity and dust

appropriately positioned power points

consideration of work zone layout

Work zones

Work zones may include:

customer reception

administration

dismantling and reassembling

cleaning

polishing

storage (e.g. solvents, spare parts and technical guides)

Fixtures and furnishings

Fixtures and furnishings may include:

workbenches

chairs

lights

ventilation, extraction and dust suppression

climate control

desks

point of sale and cash control devices

Major plant and equipment

Major plant and equipment may include:

watch and clock servicing equipment

testing equipment, such as electronic testers for control of timing and water-resistance testing

machinery, such as watchmakers'/clockmakers' lathe

bench equipment, such as drill press and staking set

Supply of tools

Supply of tools may include:

comprehensive assortment of watch and clockmakers' hand tools

reference catalogues and publications

Ventilation, extraction and climate control systems

Ventilation, extraction and climate control systems may include:

air conditioning and ventilation

dust extraction and trapping

chemical storage, decanting areas and fume cupboards

Repair administration systems

Repair administration systems may include:

job envelope system

repair tracking software

Other orders

Other orders may include:

supplies

tools and equipment

consumables

materials and solutions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare sketches of workshop layout 
Plan work zones 
Source suppliers of fixtures and furnishings 
Establish a budget 
Determine major plant equipment for after sales service 
Establish an adequate supply of tools for each workbench 
Source suppliers of tools and equipment 
Establish costs and initiate purchase 
Purchase and set up furnishings and fittings 
Install major plant bench tools and machinery 
Implement ventilation, extraction and climate control systems 
Establish repair administration systems 
Establish spare parts systems and controls 
Implement control and security measures for repair process 
Calculate profitability 
Establish hourly rate 
Correctly establish service and repair requirements 
Determine availability and cost of spare parts 
Provide customer with estimate 
Prepare spare parts and other orders 
Establish maintenance procedures for premises, major plant, equipment and tools 
Review systems for efficiency and effectiveness 
Implement improvements to operations 

Forms

Assessment Cover Sheet

MEM21023A - Plan, set up and operate horological workshop or service centre
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MEM21023A - Plan, set up and operate horological workshop or service centre

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: